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Summary
"Learn the secrets of providing outstanding customer service to all your customers with this training program. General principles of providing outstanding customer service are explained and applied to the library setting. In addition the program looks at how the Columbus (OH) Metropolitan Library and the West Palm Beach (FL) Public Library used customer service strategies to transform their libraries"--Container.
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" Follow the blueprint in this book to launch a library DIY community history digitization program--one that provides the access and fosters engagement with patrons to sustain the program over time. Takes readers through establishing local history digitization projects at the community level from start to finish, providing guidance on how to set up, maintain, and sustain ongoing digitization projects. Describes how to train library users for digitization--instructions...
38) Library Journal, Patron profiles: Vol. 1, no. 3 (April 2012).Library websites and virtual services
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Data gathered to make librarians and communities more comfortable with the current and potential benefits of library websites for expanding services.